Compliments and Complaints
Dealing with complaints
Our tenants and customers are at the heart of everything we do, and we are dedicated to delivering a high-quality service. It’s important to tell us when things go wrong as it helps us to continually improve our service.
When a complaint is made, we are committed to treating everyone with respect, and honesty, in dealing with the matter.
Our Complaints Policy outlines what you can expect from us when dealing with a complaint.
Read our latest:
Contacting the Housing Ombudsman
You can contact the Housing Ombudsman directly at any stage throughout Qualitas Housing Complaints process, or remain unhappy with the outcome.
Phone: 0300 111 3000
Email: [email protected]
Address: Housing Ombudsman Service, PO Box
152, Liverpool, L33 7WQ
